Mediation Center

永不言敗

6-10 years

When the position was heavy, the account kept disconnecting, leading to a margin call. A compensation of $16,000 USD, or 110,000 RMB, is demanded.

9279

6-10 years

On the Exness platform, during periods of high volatility, some orders cannot be hedged or closed. I have encountered this twice. The first time, the order was small so I didn't pursue it. The second time was on January 29, 2026. I had a long position, and when the loss was not significant, I tried to hedge but couldn't; it prompted 'quote closed'. Trying to close the position had no response. At different times, I clicked several times each instance and got the same prompt. The platform says that high market fluctuations can lead to such situations. Their implication is that there is absolutely no problem with the platform, and they cannot compensate me. This is how I understand their meaning: during high volatility, preventing us from closing or hedging positions is their platform's standard operation and is normal. Before placing each trade, we should ask them in advance if hedging or closing is allowed. Even with futures matching and execution, with small order sizes, hedging and closing should still be possible; if it doesn't work the first time, trying several times will definitely succeed. The most important issue is the platform's attitude. Their problem is no longer just about not allowing closing or hedging; it's that during high volatility, if you are right, it's fine, but if you are wrong, you have to wait for a margin call. What kind of behavior is this? Even with tens of thousands of dollars, they act like this. I want to remind everyone using this platform to be cautious. Fund safety is one aspect, but whether the platform can play fair is even more crucial. The images below are my chat records with customer service and the email reply they sent me during my appeal.

FX2942072673

Within 1 year

I opened the position at 50 seconds. At 52 seconds, they manipulated the price by $10 to cause a liquidation. The problem is, there was no $10 movement within that entire minute, and neither the entry nor the liquidation price they assigned ever existed. The 1-minute candlestick shows a low of 4963.5 and a high of 4965.8. Yet, they claim my entry was at 4960.35 and my liquidation at 4971. These price levels simply did not occur.​ Furthermore, an 11-dollar swing within 2 seconds is impossible. Isn't this just a rigged game? The platform can place trades wherever they want and instantly liquidate clients' accounts. I thought only shady bucket shops pulled stunts like this. I never expected a supposedly top-tier platform like IC Markets to do the same. IC Markets is garbage—an outright scam that will take everything you have.

FX2903706961

Within 1 year

There was no problem when running the EA, but when I tried to withdraw, I got a warning and no withdrawal was allowed. Isn't this a scam?

FX9975800220

Within 1 year

My MT5 account is 501*****, I use the TMGM app for trading Orders 156028995 and 156111939 For order number 156028995, I was unable to close the position in time, resulting in significant losses. When I opened this position, the system froze and it was not displayed, so I couldn't find where to close it. By the time the order was displayed, I had already incurred a loss of over 50 USD. Even if I could click to close, it wouldn't close successfully. It only allowed me to close successfully after the loss exceeded 100 USD. For order number 156111939, when I placed this order, the system was severely lagging. At that time, the gold price was rapidly falling, causing the final successful order entry price to be much lower than the price I clicked to place the order, resulting in the order being liquidated due to the unfavorable entry price. Moreover, this order had a maximum profit of over 700 USD. During the profitable period, I clicked to close multiple times. I urgently needed to lock in my profit, but the system consistently displayed closing failure and asked me to contact customer service. In the end, the platform refused compensation on the grounds that I had no evidence of freezing. I think the platform itself knows very well how badly the system froze for dozens of minutes during that gold price drop. It was my first time encountering this situation, how could I know the platform would be so shameless? I wanted to find the trading logs in the TMGM app to find records of my failed closing attempts. Who knew the app preemptively guarded against this? The trading logs inside its app are completely blank. I only lost about 200 USD, it's not a big deal, but the platform genuinely disgusted me. It's fine if I don't get compensation, but I must expose this thing.

FX1858137852

3-5 years

The platform closed the deposit channel, causing severe losses to the account, and is unwilling to take full responsibility

FX2920975982

Within 1 year

The company refuses to process withdrawals. Funds in the account are being deducted without cause.

那谁家的小谁

Within 1 year

They refused to process my withdrawal request and then transferred the funds from my MT4 account without my authorization. I demand compensation and the return of the transferred funds.

王百万

6-10 years

I deposited using cryptocurrency, but they won't let me withdraw using cryptocurrency. They said my trading volume is too low. They told me to increase my trading volume. I use a Martingale EA; if I increase it, I'll blow up. So, I can only lose money to the platform by blowing up, I can't make a profit and withdraw.

FX3775529100

Within 1 year

Definitely a pig butchering scam. Let's boycott it together and make it go bankrupt. I worked so hard to earn 22,000 USDT, and it was wiped out in an instant. Even my account was deleted, and I can't log in to the website anymore. They just gave one reason: risk control.

FX3739083644

3-5 years

After several years of trading, I've lost around a million. Recently, my strategy started paying off and I began turning a profit, just getting back on my feet. Exness requires periodic verification, so I submitted the required documents. Exness then requested proof of funds, so I submitted those documents. Since then, no word. They initially said verification would take 10 days, but it's been dragging on for two months. They simply ignore you.

一块腹肌的男人

1-2 years

My profitable withdrawal was rejected, the rejection reason is account activity review. I didn't participate in any of their activities. I deposited 800 USD, and they won't even give me a 1500 USD withdrawal. It's simply a black platform.

草原孤狼

Within 1 year

Trading with an EA, making profits but not paying out the gains—only returning the principal. Is this a scam platform? If you can't handle it, don't play.

FX1079131942

Within 1 year

They won't let me withdraw my funds and have even transferred my money away.

FX4099041541

Within 1 year

Unable to withdraw funds. Yesterday, the money was transferred out, and I have no idea why.

天天不睡觉393

3-5 years

Server frequently freezes, market data stops updating, unable to trade directly leading to margin call, batch liquidated my 21 accounts, customer service just gives evasive answers and keeps delaying

FX2163651622

Within 1 year

At noon Beijing time on December 29, 2025, with no market data, no major unexpected events, and no gaps, the candlesticks formed a continuous pattern. Yet this trash platform blatantly ignored my stop-loss order at 4470, triggering it at the absolute bottom of 4456! When I asked customer service, they claimed slippage only counts beyond 80 pips. Why even bother running an exchange? Just arbitrarily set prices like gold sky-needles to blow up all your clients, making them realize choosing you was a mistake! This isn't the first time. NYSE pulls the plug—if you dare set a stop-loss, they target it. Arbitrary pricing. I've appealed to customer service for a month with no response, only to be told “under review.” The world's most predatory, highest-spread counterparty!

春开的人生

3-5 years

Widening spreads leading to forced liquidation and margin calls is unreasonable; compensation is demanded.

FX3718216639

Within 1 year

This broker not only charges high spreads but also imposes steep inventory fees. Whenever there's an issue, it's always about failing to meet margin requirements.

FX3400549499

Within 1 year

All MT4 and MT5 servers are experiencing this issue. Customer service phone lines are unanswered. Online support avoids direct responses. Email tickets remain unanswered. Help!