Mediation Center

FX3923368899

Within 1 year

Refusing to pay out profits—don't you have any shame?

FX4734638252

Within 1 year

I bought 0.08 lots at a unit price of 4511.00 and set a take-profit price of 4547.50. When the price reached this level, the system automatically closed the position. However, the displayed closing result was 4528.0335, resulting in a discrepancy of 4528.0335 - 4547.50 = -19.4665 USD. Platform customer service claimed that the execution price displayed on MT5 is not the actual execution price. Based on 0.08 lots, 19.4665 × 8 = $155.732. For just 0.08 lots, I was shortchanged $155. If it were 8 lots, that would amount to $15,500.

FX1209593248

Within 1 year

VT Markets' practice of "fund blocking" conceals traps of profit limitation and trading restrictions, constituting unreasonable operations that harm user rights. After I legitimately traded using funds in my account per platform rules and generated profits, my trading functions were suddenly frozen. I was unable to withdraw earnings or proceed with further fund transfers. Customer service repeatedly offered vague explanations like "abnormal trading activity" or "compliance review," providing no concrete evidence of violations nor lifting the restrictions. This renders user profits mere phantom numbers—visible but inaccessible. Such practices, which allow deposits and profit generation but prohibit profit realization and trading, essentially exploit predatory clauses to appropriate users' legitimate earnings. This violates fair trading principles and has sparked widespread condemnation and demands for accountability from the affected community. I urge the relevant authorities to intervene, help retrieve my funds, and facilitate appropriate compensation.

FX4026996940

Within 1 year

Freeze my account and refuse to process withdrawals.

FX3502198871

Within 1 year

Using EA strategies for trading, unable to withdraw funds! They even tricked me into sending emails, forcing me to admit I was doing hedging!

张111

3-5 years

Unable to log into the backend, MT4 displays as invalid, and withdrawals are not being processed.

FX2726743720

Within 1 year

No withdrawal card verification

FX2995484975

Within 1 year

The wallet address I submitted is my own, but it happens to be the same as a previous address. Now withdrawals are restricted. How should I handle this?

旭91371

6-10 years

Account suspended.

与狼共舞

6-10 years

On the evening of December 8th (AUS GLOBAL MT4 time 12:57), while holding a long position in crude oil, my trade was forcibly closed at 59.080. At that moment, the price had not reached 59.080—the real-time low was 59.174. When I reported this to customer service, they simply shirked responsibility and ignored me! Traders, please steer clear of the fraudulent platform AUS GLOBAL!

FX1771970144

Within 1 year

XM has deducted my principal under false pretenses, and there's no way to reason with them about this now. They're refusing to release my $760 profit. I'm exposing this today for everyone to see.

FX4160479070

Within 1 year

When I wanted to close the position, I couldn't, and ended up losing. They only compensated 30% of my loss as shown in my video! Why wasn't it calculated based on the difference between the loss price and the price at which I wanted to close the position? There's no fairness in this at all. The platform just tries to pay as little as possible to customers. Do I care about a few hundred dollars!? I just want a reasonable compensation plan.

FX3522724060

Within 1 year

Actual execution slippage reached 1,000 pips, severely deviating from the displayed bid price. This caused substantial losses across all accounts—including mine and my friends' accounts—regardless of trading logic. Notably, our identical EA trading strategy operated flawlessly on other platforms, yet suffered margin calls exclusively on their platform. Nearly all positions were duplicated at identical entry points. I hereby request compensation for losses totaling 47,400 yuan.

weioo

3-5 years

TRI is an unscrupulous dealing desk and has now run away. It merges with nce. They canceled user accounts at will, the "teachers" are all fake, and now the group chat has been disbanded.

FX3323104108

3-5 years

Under no circumstances should you trade on this platform. Everything was going smoothly until suddenly you couldn't log into the backend. Then the platform sent an email stating they would deduct your profits. Now that you're allowed back into the backend, you can't withdraw your funds.

FX2199265179

Within 1 year

The account is unusable and I cannot log in to the backend. They deducted 1519 USD from me.

时光不可复制

3-5 years

1. I placed the order at 1945.50 and it was sold at 1946.52. The slippage couldn't be 102 points before the data was released. Due to the delay in placing orders on the platform and the large number of slippages, my order was liquidated. Therefore, the platform required a refund of the principal of US$605 to compensate for the loss. A small portion of the market profit was multiplied by 5 lots about $3,1500. The total is $2105. 2. The platform did not handle the issue promptly. I sent an email last Friday and received a positive email reply this Thursday. Neither the broker nor the platform takes responsibility and refuses to handle it. In addition, the CPT broker blocked me and did not respond. 3. The platform maliciously deleted my account. I could not log in to the deposit and withdrawal system. And I still had 365.61 US dollars that I could not withdraw. 4. Now the broker and customer service phone numbers are unreachable.

Ying Ying

Within 1 year

My cryptocurrency withdrawal channel has been closed. I've contacted customer service multiple times, but they still won't process my request or allow me to withdraw my funds.

FX3803283730

Within 1 year

I have updated the international bank account for withdrawal, and your company's account team has approved it. However, my withdrawal request was still rejected. The system displayed the following reason for rejection: {According to our anti-money laundering policy, your withdrawal request has been rejected because withdrawals must be processed using the same method as deposits. Please resubmit your withdrawal request using the same payment method you used for your deposit.) The international bank account I applied to withdraw from was the same account used for the deposit, but the withdrawal request was still rejected.

ARK【716】

6-10 years

It's been 10 days, and every withdrawal request has failed. Customer service is slow to respond, and each time they say they will report it to the relevant department for processing, but it hasn't been resolved yet.