Mediation Center

华仔2518

3-5 years

They tricked me into depositing money with promises of compensation, but then they stopped allowing me to withdraw my funds altogether. It was all a scam. Now I can't even log into my account anymore.

dark star

3-5 years

The platform has repeatedly refused my withdrawal requests. When I contacted customer service, they explained that the bank refused payment because the name did not match. I contacted customer service many times and provided all my ID card and bank card information, which was completely error-free. However, customer service kept telling me to wait. I applied for withdrawals many times in succession but was never allowed to withdraw the funds. Contacting customer service always made me wait. On the surface, the platform seems fine, but in reality they definitely find various excuses not to allow withdrawals.

FX1790205468

Within 1 year

The money was scammed away under the name of this company, why is no one in charge, I opened an account and deposited US dollars, but in the end they refused to let me withdraw

必赢达人

3-5 years

There were no problems with the trading orders. The account showed a profit, and then the platform claimed it was a violation and refused to pay the profit.

FX1590357468

Within 1 year

The account was cancelled without prior warning or notice, and the account was directly banned with 7,000 US dollars

FX2971604592

Within 1 year

The withdrawal card has not been credited within 2.3 days, may I ask what is the situation.

FX3217826098

Within 1 year

I opened an account with TMGM in April of this year and made a profit of one or two thousand US dollars. As of today, all profits have been deducted from my account, claiming I violated trading rules. They've been constantly asking me to provide various documents, which I've uploaded as required by the platform. However, I still haven't received my principal, and the platform has also blocked me from logging in.

FX3325138939

Within 1 year

I deposited money into this garbage platform and earned a measly $120 on the second day before my account was frozen and I'm prohibited from withdrawing any funds! This is a total scam platform! It has ruined me! I'm not getting any replies to my emails to the agent. Before this problem, they would reply within minutes, but now they ignore me even after I send several emails. This scam platform has ripped me off! Learn from my mistake!

Hj Atun

Within 1 year

VT Markets has cancelled the withdrawal, removed the profits, and suspended the account. VT Markets is the worst Broker I have ever experienced. I requested a withdrawal of USD 1000, but I did not even receive $1. My withdrawal was cancelled, my account was suspended, and my profits were removed without clear and satisfactory explanation. I contacted customer service many times via email, but they did not reply or failed to provide a meaningful solution. The support team is very unprofessional and unhelpful. I also frequently experience technical issues with the VT Markets website, which is often slow or difficult to access. As a client, I expect transparency, fair treatment, and timely withdrawals, but my experience has been the opposite. This situation has caused financial loss, stress, and frustration for me. I ask VT Markets to review my case fairly, provide a proper explanation, and release any funds that

FX2542763642

Within 1 year

I started trading on the KVB gold platform in January and have repeatedly applied to unbind my account from my PAMM account without success, which has prevented me from withdrawing funds. I have communicated with the platform via email, and they promised to process the withdrawal, but more than two months have passed and I still haven't been able to withdraw my funds. It's been indefinitely delayed. I now request that my account be unbound and that all funds be fully refunded.

李大脸

6-10 years

I opened an account with RS Finance (email: 1371*******@qq.com). On July 17, 2026, my account automatically opened four positions, and slippage resulted in a loss of over $4,000. Fortunately, I quickly closed the positions and transferred funds to other accounts to diversify my capital, preventing a complete loss! The platform failed to achieve its goal of liquidating my account. Starting Monday, they began risk-controlling and deleting over $26,000 from several of my accounts without any prior warning. They also falsely accused me of consistently scalping and delaying arbitrage. My account was entirely managed using an EA (Expert Advisor), which simultaneously ran two Martingale strategies and one single-trade strategy. The EA can be provided for verification; there was no arbitrage as the platform claimed.

FX5186242362

Within 1 year

I was making a profit on my account through normal trading, but it was immediately priced as a high-risk account and sent to risk control, requiring me to submit KYC verification. I submitted the required documents as requested by the platform, but they said there was a problem with my KYC and deducted my profits. I complained to their compliance department, but they were very dismissive and told me to complain to the regulators instead. I am exposing them in the hope that everyone will stop trading on this platform.

FX1486654252

Within 1 year

On July 14th at 8:20 AM, I manually placed orders for both long and short positions. When the nonfarm payrolls data was released, the long position was filled and closed with a profit of 731 USDT. I did not use an Expert Advisor (EA) or engage in arbitrage. It was simply a trend-following trade, but it didn't allow me to withdraw. An investigation began on July 15th, but there have been no results. Please assist with mediation.

华尔街之狼9056

1-2 years

Severe slippage and trading freezes are common issues, but slight slippage is normal with other brokerages. Trading on the platform directly froze, which was awful.

FX1341420697

Within 1 year

I use this platform to run EA quantitative trading. Total deposit of 2000U. First withdrawal of 1500U was processed normally. After withdrawal, account balance is 3500U (3000U profit). Then second withdrawal of 2400U was rejected by the system and deemed as irregular trading. Subsequently, I informed the platform about the EA I was running and requested the platform to provide evidence of my irregular trading data. To date, I have not received any email reply. Can I understand that the platform allows normal trading when losing, but refuses withdrawals when profitable? My current demand is for the PGM platform to allow normal withdrawal from my account. Finally, thank you to WikiFX HX platform for giving us small traders a channel to voice complaints.

知行合一6911

3-5 years

After BitGet opened US stock trading, I wanted to try out the US stock trading process, so I deposited 6.92 USDC. In one trade, I bought a stock with the ticker symbol Gmm worth $2.96 and sold it at a loss of $2.77. I discovered my available funds were gone! After contacting customer service, they explained that if the price of the traded asset is below $5 and the number of shares traded is less than 1000, the platform fee is charged based on 1000 shares! This resulted in all my deposited funds being deducted, and I even owed the platform $0.24! My investigation revealed that the official US stock trading fee rates only show a platform fee of 0.05% * transaction amount, not the percentage of shares less than 1000 charged as customer service claimed! Furthermore, in a trade example displayed on the platform, a trade with the ticker symbol CGA, with a price below $5 and a number of shares traded less than 1000, only incurred a platform fee of $0.62! I only traded stocks worth less than $6, yet I was charged $7 in fees!

永不放弃98116

6-10 years

Claim compensation for slippage losses, and the platform will return my hard-earned money? , This time I can’t bear it anymore, the moving stop loss and profit stop is invalid, and there is no response to manual closing. I didn’t expect the platform’s reputation to be so bad. It’s not that the transaction was interrupted overnight, and the market opened gapped the next day. It’s a prevarication, and now I don’t even reply to emails.

FX3317397408

Within 1 year

I never imagined I'd encounter something like this with TMGM, losing over $200,000 USD – a devastating loss. I traded precious metals and crude oil CFDs on TMGM. The US-Iran conflict caused wild fluctuations in oil prices. Through VIP information and grey market oil prices, my account profited during the Strait of Hormuz conflict. However, TMGM suddenly declared my trades problematic, refusing to pay $214,213.33 USD in profits, only offering to refund the principal. What's even more unacceptable is that TMGM hasn't provided me with clear, specific, and verifiable evidence to prove the alleged violations. My account is now frozen, and I can't withdraw the over $200,000 USD in profits. I sent TMGM evidence of my trading decisions and three formal complaint emails, requesting them to provide: which specific rules were violated; which orders were problematic; and the basis for refusing to pay profits. However, as of today, I haven't received any substantive response. What angers me most is that when I opened the account, I always believed I was trading on a brokerage platform regulated in Australia with an international brand background. Only after my withdrawal was refused did I discover that the account actually belonged to the offshore entity Trademax Global Limited. This is utterly a case of false advertising. Crucial information regarding account ownership, regulatory differences, and the scope of investor protection was not adequately disclosed in a way easily understood by Chinese-speaking users. For ordinary investors, who would have thought that everything would be normal when you're losing money, but then suddenly you're told you can't withdraw your profits when you've made over $200,000? I'm sharing this experience not to vent my emotions, but to remind all investors: before depositing funds, always confirm which entity owns your account, which regulatory body regulates it, and what kind of protection you can receive in case of disputes. If other TMGM clients have encountered similar situations, I hope we can contact each other to exchange information and jointly protect our legal rights.

FX3964842891

Within 1 year

I started trying to withdraw $500 on July 7th, and have repeatedly applied for withdrawal five times, but the VT Markets management team always blocked the withdrawal with various reasons.

小宝宝

Within 1 year

Exposing TMGM (regulated in Vanuatu) for maliciously freezing an account and withholding $4,000 in principal under the pretext of "market manipulation." Details: Trader Name: TMGM (TradeMax Global Limited) Regulatory Authority: Vanuatu Financial Services Commission (VFSC), License No. 40356 Complainant: Lin Dan Trading Account: 594******@qq.com Amount Involved: $4,000 (Principal) Complaint Date: July 10, 2026 Event Summary: 1. I traded on the TMGM platform. My account had sufficient/excess margin and no position limits. 2. On June 18, 2026, I submitted a withdrawal request for $4,000. More than 22 days have passed, and the funds have not yet arrived. 3. Subsequently, my account was frozen by the platform, preventing any trading or withdrawal operations. Platform Accusations and My Response: • TMGM notified me via email that, based on Article 18.5 of the "Client Agreement," I was accused of "market manipulation," but no specific evidence of wrongdoing was provided (such as transaction numbers, times, or the reasons for the judgment). • I have formally replied via email, firmly denying the accusations and requesting the platform to provide written evidence within 3 business days, but have not received a substantive response to date. My demands: 1. Immediately unfreeze my trading account. 2. Full refund of my principal of $4,000. 3. If the platform determines there was a violation, please provide conclusive evidence. Otherwise, please immediately fulfill your withdrawal obligations.