Latest Exposures

Unable to withdraw more than what I've deposited. Over the years my investment has grown a decent bit, however, recently I've wanted to take some money out to fill up my lifetime ISA before the end of the tax year. I sold some stocks and tried to withdraw but discovered I can't withdraw above what I've invested? Asked the AI bot and it confirmed this. Is this true for anyone else? If this is true this seems really concerning which I have already taken some months trading already

Trade245 is rejecting all of my withdrawal requests. My current balance is 15.102 usd and I've trying to withdraw my funds but keep rejecting all the requests claiming lack of trading activity which is not true at all since I have traded 11 lots in less than a week, and they keep pushing me to trade more lots to be able to withdraw my money. They behave like a scam broker because they have no right to retain a customer funds. Now I have asked them to terminate my account and return all my funds to the credit card used to deposit but they don't respond. I think everyone should be aware of this broker.

In November 2022, I made a stock trade on this platform. After closing the position, I had 60,000 yuan in principal remaining in my account. I took a screenshot and saved the balance. This year, I wanted to withdraw the money for my child's tuition, but when I logged into my account, I saw only 20,000 yuan! I contacted customer service, and they said, "The system has retrieved data from 2022 to date and shows that you've withdrawn 40,000 yuan, so your balance is fine." I confronted them with a screenshot of my 2022 balance and my bank statements, but the customer service staff insisted, "You photoshopped the screenshot, and the platform's data is correct." They even threatened, "If you continue to complain, I'll freeze the remaining 20,000 yuan under the 'malicious questioning of data' label."

whats wrong, why cant i withdraw? and I got the account for long because am always trading with it

In March 2024, Vietnamese customer service sent me daily "2024 Commodity Data Backtesting Reports," claiming, "The platform backtested a certain agricultural product trading strategy using the past three years of data, showing a 95% win rate and 20% monthly returns." They even included detailed backtesting curves and profit data. I believed them and invested 100,000 yuan, which I had saved for expanding my business. However, after just two weeks of trading, I suffered losses on five consecutive trades due to "erroneous data signals" from the platform, resulting in a total loss of 70,000 yuan! I confronted customer service, and they said, "Backtesting data only reflects the past. Market volatility in 2024 exceeded expectations, and losses are a normal risk." It was clear they were using fake backtesting reports to trick me into depositing money!

In August 2023, I made a gold trade on this platform, following all the platform's rules and even taking screenshots of the transaction history. This year, I wanted to withdraw 90,000 yuan in principal from my account for turnover, but the Vietnamese customer service suddenly said, "The system retrieved the 2023 data and determined that your transaction constituted 'abnormal fraudulent trading,' a violation. Your account has been frozen and a 30,000 yuan fine is required to unfreeze it." I was stunned. How could it be considered fraudulent trading when I only made one transaction? I confronted them with screenshots of the 2023 transaction and the timeline, but the customer service staff still refused to acknowledge their mistake, saying, "The platform's data confirms the system is correct. Either pay the fine or your account is permanently frozen."

why always rejecting my withdrawals and there is no concrete reason for it. this shouldn't be happening like that please

Customer service used to send daily "data portfolio investment package profit reports," claiming, "The platform uses AI to analyze global market data and diversify funds into five low-risk sectors. Even if you lose money in one sector, you can make up for it in the others, ensuring guaranteed profits." They even posted screenshots showing "users earning 24,000 yuan in one month after purchasing the package." However, just three days after purchasing, three of the sectors plummeted, resulting in a 20,000 yuan loss in just one week! I contacted customer service, and they said, "Short-term fluctuations are normal; the data will adjust back." I waited another week, but not only did the market not recover, I lost another 30,000 yuan, for a total of 50,000 yuan! I confronted customer service, and they said, "The investment package is optimized based on historical data. The actual market has uncontrollable factors, and losses are borne by the user."

I submitted a withdrawal request, but customer service said, "The system detected a 'minor discrepancy' between your ID information and your account data. Regular verification will take 30 days, but with an expedited fee, verification and withdrawal can be completed within 24 hours." I was stunned. My real-name verification had clearly passed when I opened the account, so why was there a discrepancy now? Customer service even sent me a screenshot of the abnormal verification data, which stated, "Match 89%, requiring expedited processing to 99%." They threatened me, "If I don't pay the expedited fee within 7 days, my account will be frozen and I will never be able to withdraw my funds!" After waiting for three days, the verification was still "pending."

Why does it say I can’t withdraw my funds. It keeps coming up with some money laundering thing and I can’t withdraw my funds

Customer service used to send daily "data forecast member profit stories," saying, "Pay 6,000 yuan for a quarterly membership, receive three market data forecasts daily, and follow them for at least 25% monthly returns." They even posted screenshots of "users earning 20,000 yuan by following the forecasts." However, their first prediction told me to buy a certain product. I followed their lead and invested 50,000 yuan, only to see a 15% drop that same day, resulting in a 7,500 yuan loss! The next nine predictions either led to opposite trades or wildly off-target predictions, resulting in a total loss of 40,000 yuan! I confronted customer service, and they said, "The forecasts are based on historical data. The actual market fluctuates, and the losses are your own fault for not adjusting flexibly." I requested a refund and compensation, but they said, "Membership service is provided, and we are not responsible for losses."

My experience with Levels broker has been frustrating because their spreads are not stable at all. They constantly widen during trades, even when the market isn’t highly volatile. This makes trading unnecessarily expensive and stressful. What they advertise about tight spreads doesn’t match the reality, and it feels very misleading.

Previously, Vietnamese customer service sent daily "data diagnosis user feedback," saying, "Pay 2,500 yuan for a professional team to diagnose your account data. They can identify trading vulnerabilities, optimize your position strategy, and fix historical data errors." After paying, the customer service said, "The diagnosis will take three days, and you won't be able to log in to your account during that time." When I logged in three days later, I found that all my historical trading records, profit data, and position records were gone. It said, "Data loading failed!" I contacted customer service, and they said, "Data loss occurred during the diagnosis process and cannot be restored at this time." After waiting a week, I contacted them again, and they said, "The data has been permanently deleted and cannot be retrieved."

When I submitted a withdrawal request, the Vietnamese agent said, "The system detected financial transactions between your account and two relatives' accounts, making them 'linked risk accounts.' You must unlink those accounts and provide proof of unlinking, otherwise your withdrawal will fail review." Customer service also sent me a "linked account data report" with the following information: "Number of linked accounts: 2, high risk level." They threatened, "If you don't unlink within 10 days, your and your relatives' accounts will be frozen, and you won't be able to withdraw a penny of your principal!" I argued with them, and they said, "Either unlink or forgo the withdrawal; this is a platform data compliance requirement!" I asked to see the compliance terms, but they bluntly said, "These terms are internal documents and cannot be displayed publicly."

Levels broker promotes low spreads, but when I started trading, I quickly realized it was misleading. The spreads widen too often, especially at crucial moments, adding hidden costs to every trade. It feels unfair and unprofessional, making it very difficult to trust their platform.

Customer service used to send daily "data backtesting reports," claiming, "The platform backtested using the past five years' market data. This project has a 98% win rate, and even if you lose, there's 'loss compensation.'" They even sent a "backtested profit curve." But within two weeks, the project plummeted, and my 50,000 yuan investment was gone! I asked for "loss compensation," but customer service said, "The backtested data is historical data. The actual market fluctuates, so the compensation clause doesn't apply." I confronted them about their original promise of "compensation for market fluctuations," but they replied, "You misunderstood. Compensation only covers data errors, not market risks." I asked to see the original compensation clause, and they said, "The clause has been updated, and the old version is no longer valid." It's clearly a deliberate attempt to shift the blame!

When I first submitted my withdrawal request, the Vietnamese customer service representative told me, "Your funds need to be transferred back from an overseas server. Cross-border data transfer requires a dedicated channel. After paying the channel fee, your funds will be credited to your account within 24 hours." They also sent me a screenshot of a failed data transfer review, labeled "Channel permissions not activated," and threatened me, "If you don't pay within five days, your data will be frozen and you won't be able to withdraw your principal!" After waiting three days, the withdrawal status was still "under review." I contacted customer service, and they said, "The channel traffic is insufficient, and I need to pay another 20,000 to upgrade the channel level." That's when I realized it was a scam! I asked for a refund of the channel fee, but they bluntly said, "The fee has been used to activate channel permissions and is non-refundable."

Levels broker’s spreads are a big disappointment. They advertise competitive, low spreads, but once you’re trading, it’s a completely different story. The spreads suddenly widen during active sessions or even normal conditions, making it very hard to maintain profitability. It feels misleading and unfair because these hidden costs keep eating into profits, leaving me frustrated and doubting their transparency.

Levels broker claims to offer tight spreads, but in reality, they widen unexpectedly, especially during peak market hours. This constant change makes trading costly and frustrating. It feels deceptive because the spreads are nothing like what they advertise, cutting deep into potential profits

I opened Buy 2.0 lots AAPL stock As protection put 4 Sell Stop 2:50 between prices: Sell stop 0.50 /103.90 Sell stop 0.50 /103.80 Sell Stop 0.50 /103.50 Sell Stop 1.00 /103.40 But when opening the market did not take the price set yesterday. 4 Sell stop But the opening price and had loss. Now it's my fault? Broker should not give me back the amount i lost? The market did not give me chance to be able to close operations. But I put these positions as protection.