EBC FINANCIAL GROUP

嗯嗯12643

Unverified

Singapore

Exhibit A: Gold (XAUUSD) Order #268429​ had 250 pips of malicious slippage​ (screenshot proof), causing an extra $125 loss. I confronted the platform. Their reply? They "couldn't retrieve" the 2024 trade logs due to a "limited cycle," and then immediately disabled my login. A platform that can't even keep two-year-old transaction records—how can it possibly ensure fund security or legitimate regulation? The Verdict:​ The moment you dare to complain, they dare to ban you. If you want justice, file a formal complaint directly on the ASIC website.

FX4138181006

Verified

Thailand

EBC, you scammers! You specifically target businesses like ours in the foreign trade sector! I export electronic goods, and to mitigate exchange rate risks, I opened an account with your platform to trade USD/THB. But the data provided by your Thai team is extremely delayed! Normally, it should display when the foreign market is stable, but when crucial data is released, your prices lag behind the actual market by 2-3 minutes, causing all my hedging orders to execute at the worst possible prices! Even worse, you deliberately widen the spread in the backend, increasing the normal 3-pip spread to 20 pips during critical moments! I contacted customer service to confront them, but your Thai manager shamelessly claimed, 'This is normal market volatility!' I compared five different platforms, and none of them deceive us like you do! As a genuine exporter, our profits are already slim, and this scam has caused a loss of 2 million baht!

神经蛙

Verified

Hong Kong

Overall it's okay; both trading and depositing are good, but the response and reply speed of customer service is too slow. Problem resolution is relatively fast, but the system frequently drops frames and reconnects.

Neutral

03-23

哎呦8547

Verified

Hong Kong

Small account operations with 100U, no issues with deposits and withdrawals, haven't tried large amounts.

Neutral

2025-11-28

FX2567324899

Verified

Hong Kong

The trading environment is good, with stable spreads and no widening during the US session. Deposits and withdrawals are fast, and the overall user experience is excellent.

Positive

2025-11-12

FX1178054812

Unverified

Brazil

excellent broker both for direct clients and for IBs.

Positive

04-02

FX2764020783

Verified

Malaysia

EBC's technical strength is evident in real-world trading, with order execution speeds under 20 milliseconds and data transmission stability reaching 98.75%. This helped me avoid slippage losses on the night of the April non-farm payroll report. During my EUR/USD trade, the market fluctuated wildly, but my closing price was only 0.3 pips off my expected target, a significant advantage compared to my previous platform. Thanks to access to 25 top liquidity providers, spreads on major currency pairs remain stable at 1.2-1.5 pips during Asian trading hours. However, there are occasional minor issues: during a crude oil data release in May, the platform experienced a 30-second market delay, which customer service explained was due to excessive server load. Overall, it's a solid platform suitable for traders who prioritize speed.

Neutral

2025-09-01

FX2078830888

Verified

Malaysia

After six months with EBC, I've been deeply impressed by the professionalism of their customer service team. The 24/7 online support is no gimmick. Once, at 2 a.m., I inquired about margin calculations, and customer service responded within 5 seconds, providing detailed formulas. Local bank withdrawals are highly efficient, with funds arriving to my Maybank account the next day after submitting my application—even faster than the advertised one business day. Regarding educational resources, the basic forex courses are helpful for beginners, but the advanced content focuses more on legal and banking knowledge and lacks specificity. I recommend adding Malay-language tutorials, as the current English materials are a bit difficult for non-expert users. Despite minor flaws, EBC remains a reliable choice for Malaysian traders, given its comprehensive oversight, strong execution, and excellent service.

Positive

2025-09-01

FX3647699061

Verified

Malaysia

What reassures me most about EBC is its regulatory credentials—it holds licenses from the UK's FCA and Australia's ASIC, and its funds are segregated at Barclays, which is particularly important given the recent chaos among forex platforms. The Standard Account, with a spread starting at 1.1 pip and zero commission, is very user-friendly for small investors. When I deposited RM5,000 in March via a local bank transfer, it arrived in just one minute. While the Professional Account offers a 0-pip spread advantage, the $5,000 USD opening threshold is a bit high for average investors, and some advanced features require meeting these requirements to unlock. Overall, fund security and cost transparency are its core strengths, making it suitable for conservative traders who prioritize compliance.

Neutral

2025-09-01

FX2306873057

Verified

Thailand

This is a scam. As a foreign trader living in Bangkok, my EUR/USD trade order triggered a warning signal on the night the Non-Farm Payroll data was released on the 15th. I couldn’t reach my account manager, and the system automatically closed my position the next morning, causing me a loss of 42,000 baht. What’s even more frustrating is that after I filed a complaint, the customer service responded in English, saying 'market volatility is normal,' ignoring the 17 unanswered calls I made. They delayed the process by claiming 'data maintenance,' and the remaining 20,000 baht in my account was frozen due to 'suspected abnormal trading.' Avoid brokers like this—they can lead to losses. They are utterly irresponsible, just trying to trick me into depositing money and profiting from my losses.

FX2893102567

Verified

Thailand

I'm so unlucky I fell for the EBC platform's lies! Your Thai team can't even maintain basic data accuracy. A few days ago, I followed your gold trading strategy exactly as it was supposed to. It showed a clear bullish signal, and I even double-checked it several times! The next day, I woke up and was stunned to find your platform's data was dozens of points off from the actual market conditions! I scrambled to check the records, only to discover that your Thai technicians had mistakenly marked a bullish signal as a bearish one, costing me over $20,000! I confronted customer service, but your Thai team acted as if it had nothing to do with me. Not only did they refuse to admit their mistake, they even turned against me. They charged exorbitant fees while providing data riddled with flaws and even distorted direction. Your Thai team has absolutely no moral composure at all. They're both unprofessional and unethical!

FX2419942912

Verified

Thailand

With the platform’s teacher, I have been cooperating, but my messages have not been replied to, which seems to be suspected fraud. They even maliciously attributed the losses to my account. When my account balance was at most just over USD 10,000, somehow the total loss reached more than USD 20,000 at the same time. After the account went negative, it was still able to incur an additional loss of more than USD 10,000. I request a refund of my principal of USD 10,000.

FX8556775120

Verified

Thailand

The claim of having no Slippage is an outright lie. The 167-point Slippage rate on non-farm payrolls the night before the announcement was a scam by EBC. This fraudulent platform should be shut down by the Thai police! The so-called "highly praised Slippage rate" treats Thai traders like ATMs. On the night before the non-farm payroll report, my GBP/CHF order dropped 167 points, causing my trading position to vanish instantly. My Trailing Stop was prematurely closed. Their so-called "five-level bid price" is nothing but a trick. During market volatility, spreads can suddenly widen more than fivefold. Do Thai people earn money easily? They get scammed by platforms like this for everything! Don’t believe their lies.

FX1491906256

Verified

Thailand

EBC's "low spread" is a lie. They advertise "fixed 4 pips spread for USD/JPY," but every time I trade during the evening in Thailand, the spread spikes to 28-32 pips. Last month on the 22nd, I traded XAU/USD—the spread showed 6 when I placed the order, but it changed to 19 after trade confirmation, forcing me to pay an additional 27,000 THB in commissions. Before and after market open, EBC's stock prices surged abnormally, especially with stop-loss orders clustered at key levels. 73% of my stop-loss orders were triggered by this abnormal volatility, with an average deviation of 2.8 pips from the set position. The same stop-loss orders set on other platforms were triggered only 22% of the time. This frustrated me so much that I sent complaint emails for seven consecutive days. EBC is a deceptive platform that exploits retail traders with spreads.

FX1429369382

Verified

Thailand

EBC acts like a "Baht hunter" in the foreign exchange market. Last month, I traded USD/THB on the night of the non-farm payroll report. I set my buy order at 36.50 baht per dollar, but the system displayed a trading price of 36.72. The 22-pip pricing error cost me 44,000 baht, which was three months' profit from selling handmade essential oils in Siam Square. Even worse was the withdrawal issue. I requested a 200,000 baht withdrawal, but the platform stated, "5% cross-border processing fee deducted," despite their advertisement clearly stating "no withdrawal fees." EBC doesn’t even hold a basic Thai financial license. According to Thailand’s SEC, they are renting a virtual office on Sukhumvit Road in Bangkok to deceive customers. Over the past 30 days, I executed 25 trades, and 17 of them had abnormal slippage, averaging 18 pips per trade, totaling 186,000 baht in losses. The customer service rigidly replied in English with just "Normal market." EBC exploits slippage to steal money and deducts funds upon withdrawal. Thai friends should absolutely avoid it!

FX4686542072

Verified

Malaysia

EBC caused me to lose $22,000 Canadian dollars. Their "no slippage" promise was a lie - in the gold transaction on April 12, I set the purchase price at $1,950, but the actual transaction price was $1,962. The 12-point slippage directly swallowed up my stop-loss space. EBC also deleted all negative reviews. Their customer service system is completely useless. I made 23 international calls, and when I got through, they only said "please email." Of the 17 emails I sent, 12 fell on deaf ears and 5 were automated replies. Even worse is the withdrawal process. I applied for a withdrawal of $8,000 in April, but only received $1,200 in June. The remaining amount was deducted as an "international transfer fee" at a rate of 35%. This is blatant robbery! I advise all Malaysian traders not to be fooled by EBC's low spreads. This is a typical fraudulent platform that specializes in defrauding retail investors.

FX1928979369

Verified

Thailand

ผมไม่เคยคิดเลยว่าแพลตฟอร์มซื้อขายที่อ้างว่าเป็น "ระดับสถาบัน" จะทำผิดพลาดเล็กน้อยในการดำเนินการคำสั่งซื้อขายได้ขนาดนี้ ตลอดสามเดือนที่ซื้อขายบน EBC ผมพบปัญหาความล่าช้าและการปฏิเสธคำสั่งซื้อขายมากกว่าแพลตฟอร์มอื่นๆ ในช่วงสามปีที่ผ่านมารวมกัน คำสั่งตัดขาดทุนถูกดำเนินการที่ราคาต่ำกว่าราคาที่ตั้งไว้ 25 จุด และขาดทุนจากการซื้อขายครั้งเดียวเกิน 2,000 ดอลลาร์ ผมไม่เคยเห็นแพลตฟอร์มที่ไร้จริยธรรมเช่นนี้มาก่อน พวกเขาบิดเบือนการซื้อขายที่ทำกำไรของผมจนทำให้บัญชีของผมระเบิด เพียงเพื่อป้องกันไม่ให้ผมถอนกำไร และยังทำให้ผมสูญเสียเงินต้นทั้งหมด 15,000 ดอลลาร์ เกือบสองเดือนผ่านไปแล้ว พวกเขายังคงจงใจหลอกลวงและปฏิเสธที่จะคืนเงิน ผมโพสต์ที่นี่เพื่อเตือนทุกคนให้คว่ำบาตรแพลตฟอร์มนี้ร่วมกัน และอย่าลืมตรวจสอบคุณสมบัติของแพลตฟอร์มอย่างละเอียด

FX3321489367

Verified

Thailand

My first withdrawal of $500 USD was transferred to my account quickly. The second withdrawal of $1,200,000 USD was delayed due to exchange rate discrepancies, anti-money laundering measures, and tax issues. They gave me all sorts of excuses. After my account suffered heavy losses from platform slippage issues, customer service took three days to respond. Then they told me, 'If you don’t know how to trade, don’t play!' Is this how you treat your customers? When I requested proof of liquidity, they directly cited the user agreement and threatened to freeze my account if I kept complaining. This inappropriate behavior is just like how a casino operates—customers only have the right to lose money, not withdraw profits! Everyone, stay away from EBC.

FX3943113766

Verified

India

A friend recommended EBC to me. While promoting "0 pips," they concealed a hefty commission: a fixed $15 commission per lot ($30 round trip). Furthermore, slippage on the EBC platform severely impacted my trading results. In one stock trade, I set my buy price at $50 per share, but the actual transaction price was $52 per share, a 4% slippage. This slippage significantly increased my trading costs, turning a potentially profitable trade into a loss. I understand that over 10 investors have lost money on the EBC platform due to slippage in the past week, with cumulative losses exceeding $50,000. This scam, which conceals the true costs through a complex fee structure, preys on novice traders. Don't fall for it.

FX3889613067

Verified

Malaysia

Can your EBC propaganda be any more false? You claim to have "institutional-level spreads", but during normal trading, the spread of EUR/USD often suddenly expands to more than 2.5 points, and gold often soars to 6-8 points! The most disgusting thing is that during the non-farm and CPI data period, the spread can instantly explode to an outrageous level. On one occasion, the spread of GBP/USD expanded to 50 points! This is not a market liquidity problem at all. The platform deliberately raises the spread to reap customers. The spread of other mainstream platforms during the same period is less than half of yours! What's even more shameful is that you use very small fonts to mark "spreads may fluctuate" on your official website. This is simply a carefully designed word game trap! Under the guise of low spreads, customers are attracted to deposit funds, but the actual transaction costs are much higher than the industry average. Don't touch rogue platforms.

FX2226921492

Verified

Malaysia

EBC Forex is a complete scam! I deposited $25,000 in March of this year. After trading for two weeks, I wanted to withdraw $8,000 for an emergency. After submitting my application, the platform initially said "bank card information is incorrect"—but I checked and confirmed it was exactly the same as when I deposited! After resubmitting, the withdrawal application was stuck at "identity verification." Customer service then said, "Additional proof of source of funds is required." They also requested the past three months of payroll and tax returns! When I contacted customer service to simplify the process, they sent me a taunting voice message: "If you don't have money, don't trade forex. If you can't even provide this little proof, I'm afraid your funds are not legitimate." After over a month of this, my withdrawal application still wasn't approved, and I couldn't access a single cent of my account! EBC is deliberately creating numerous obstacles to prevent investors from withdrawing