I created an account and uploaded all my documents. Then I made a fundraising request, and after that, they refused to verify my documents. They asked me to upload two more proof of identity besides my ID card and to take a live selfie. I did all of that, but they still didn't verify and asked for additional documents. They are not returning my funds and are not contacting me. I have $1050 in funds with them; I urgently need help.