English
简体中文
繁體中文
English
Pусский
日本語
ภาษาไทย
Tiếng Việt
Bahasa Indonesia
Español
हिन्दी
Filippiiniläinen
Français
Deutsch
Português
Türkçe
한국어
العربية
اردو
Resolved
Refused a $50,000 withdrawal and altered trading records and account balance
Mediating Parties
NCE
Issue
Unable to Withdraw
Requirement
Withdrawal
Settlement Amount
$91,000(USD)
Time
52day23hour

Mediation Status
Hong Kong2h
Resolved
PANGXIEJUN8942
Seychelles04-15
Reply
NCE
感谢您的监督与反馈。 经安全团队核查,您反映的交易账户确涉及部分订单涉嫌利用系统漏洞进行不当操作。 我们已于4月13日完成处理,对相关账户采取了以下措施: • 冻结违规交易所得 • 永久限制交易权限 • 扣除违规收益并强制出金 后续将进一步加强风控监测,确保交易环境公平公正。
Reply
Seychelles04-14
Reply
NCE
感谢您的监督与反馈。 经安全团队核查,您反映的交易账户确涉及部分订单涉嫌利用系统漏洞进行不当操作。 我们已于4月13日完成处理,对相关账户采取了以下措施: • 冻结违规交易所得 • 永久限制交易权限 • 扣除违规收益并强制出金 后续将进一步加强风控监测,确保交易环境公平公正。
Reply
Hong Kong04-13
Supplemental Materials
PANGXIEJUN8942

非常奇葩的是,本人盈利单子利润全归零,btcusd输掉的却全部存在,客户赢的归平台,输的归客户


Supplemental Materials
Hong Kong04-13
Supplemental Materials
PANGXIEJUN8942
wtibtc的平仓价根本不是平台交易记录价,否则也就不可能平仓之后有66000多美元的盈利,纯粹平台随意删改的,其行为实属欺诈,有图为证

Supplemental Materials
Hong Kong04-13
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong04-13
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong04-13
Start Mediation
PANGXIEJUN8942


On the morning of April 13th, I deposited $25,000 and went long on 10.1 lots of wtibtc and 0.1 lots of xaubt, making a profit of over $66,000. The platform refused my $50,000 withdrawal and changed the profit from the 10.1 lots of wtibtc to zero, causing my account to show a loss of over $5,100. When I consulted customer service, they claimed I abused the negative balance protection. However, I closed the positions myself, so there was no issue of maliciously triggering liquidation to abuse the negative balance protection. I request the intervention of Forex Eye to recover my principal and profits, and I would be extremely grateful.



Start Mediation
Statement:
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
