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اردو
Resolved
Platform maliciously deletes account
Mediating Parties 
Blueberry
Issue
Unable to Withdraw
Requirement
Withdrawal
Settlement Amount
$5,300(USD)
Time
55day23hour
Mediation Status
Hong Kong2h
Resolved 
FX1407776561
FX1407776561Australia04-22
Reply Blueberry
点差对冲
Reply
Hong Kong04-13
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong04-13
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong04-10
Start Mediation FX1407776561
FX1407776561The platform maliciously deleted the account, causing it to suddenly log out and become inaccessible during trading, displaying as an invalid account. The issue persisted for several days without resolution, and ultimately my account balance was cleared. Total losses amounted to $5300. The platform has not addressed the issue, and the account manager is not responding to messages.
Start Mediation
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